Help & FAQ

Frequently asked questions

What is a Travel Pass?

A short-term pass that unlocks unlimited chat with locals while you travel. No subscription — you only pay for your trip window.

How do I book a local?

Open a local's profile, pick one or more services and send a booking request. You only pay after the local confirms. Funds are held safely in escrow until your tour is complete.

Is my payment protected?

Yes. Payments are held in escrow and released to the local only after you confirm the tour, or automatically a few days later.

How do I contact support?

Message us in-app or email support@localvietnamguide.com. We reply within 24 hours.